Returns & Exchanges

At The Berry Tea Shop, we want you to be completely satisfied with your premium tea purchase. If your tea or teaware arrives damaged or does not meet your expectations, we offer a hassle-free return and exchange process within 30 days of delivery.

Return Process

• 1.
  Contact Our Team

  Email our customer support team with your order number and a brief explanation of why you would like to return the item.

• 2.
  Prepare Your Package

  Ensure that the tea is in its original, unopened packaging and that any teaware is securely wrapped in bubble wrap to prevent breakage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized postal service location.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process a full refund to your original payment method or issue a store credit according to your preference.